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Dell 1Y RTD > 1Y Basic NBD - Upgrade from to . - extended service agreement - 1 year - on-site

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Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.

  • K dispozici od pondělí do pátku během místní pracovní doby
  • Údržba
  • Fyzická
  • Náhradní díly a technici
  • Má-li zákazník zakoupenou službu Next Business Day On-site Service, během telefonického odstraňování problémů rozhodne technik společnosti Dell, zda je nutné na pracoviště zákazníka odeslat servisního technika, který poskytne podporu v souvislosti s oprávněnou událostí. V případě služby Next Business Day On-site Service dorazí technik na pracoviště zákazníka obvykle následující pracovní den
  • Odstraňování problémů, oprava, výměna dílů, telefonická podpora, webová podpora

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