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Dell 1Y RTD > 3Y Basic NBD - Upgrade from to . - extended service agreement - 3 years - on-site

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Should the system develop a fault and for issues that cannot be resolved remotely, a service technician can be dispatched to the customer’s location, a technician will typically arrive on-site the next business day.

  • Access to support is available Monday to Friday during local business hours
  • Remote diagnosis, online and technical telephone support
  • Replacements parts and materials
  • For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an onsite service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on- site the next business day. There are specific restrictions and terms to this service: • Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays. • Generally, calls received by Dell before 5:00 pm local time qualify for next-business day service, however, regional differences apply. • In the event that additional parts/resources are required once the on-site technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive
  • If you need more than business hours support. Consider ProSupport

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