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Dell 1Y RTD > 3Y ProSupport Plus 4H MC - Upgrade from to . - extended service agreement - 3 years - on-site

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Mission Critical is Dell's most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell's proven and reliable Critical Situation process will get customers back up and running fast.

  • Priority phone access to ProSupport engineers 24x7x365
  • Dedicated Technical Account Manager (for customers with 1000 or more ProSupport Plus systems)
  • Collaborative support
  • Proactive issue detection
  • Predictive failure prevention
  • Monthly history and contract reporting (for customers with 1000 or more ProSupport Plus systems)
  • Automated case creation
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Replacement, Phone Support, Web Support

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IT products and services from Evaris

We supply IT products and managed services to thousands of customers, including small to medium-sized businesses as well as the public sector.

Our talented and friendly team of experienced IT specialists are passionate about helping our customers fulfil their technology needs. We can provide complete IT solutions, including workplace, data centre, storage and networking products, backed by the supporting services needed to implement and support your infrastructure securely - whether that’s on premise, in the cloud or a hybrid solution.

The Evaris difference

  • KNOWLEDGEABLE, EXPERIENCED TEAM
    We live and breathe technology. Our team have accrued fantastic feedback for their knowledge and service levels.
  • FAST RESPONSE TIMES
    We offer the speed and flexibility that vendors and distributors typically struggle to deliver.
  • AWARD-WINNING CUSTOMER SERVICE
    We hold long-standing client relationships and have attracted testimonials and case studies for the technology solutions we’ve implemented.
  • COMPLETE SOLUTIONS
    From product selection right through to configuration, deployment, licensing and ongoing support. You are in safe hands with Evaris.
  • TECHNOLOGY SPECIALISTS
    Accreditations and partnerships with leading technology vendors.
  • VENDOR AGNOSTIC APPROACH
    We take a holistic, impartial approach focused on identifying the right technology solutions and tailoring them to the needs of your organisation.